Covered
- Defects in a replacement part installed by MEG
- Functioning issues directly related to that replacement part
- Labor needed to replace a covered defective part
- A new 90-day limited warranty on the warranty replacement part
Warranty
A clear warranty, written in plain language.
Repairs that include replacement parts come with a 90-day limited warranty on the part and the work related to that repair, with the exclusions below. We want you to know what is covered before you ever need to use it.
What the warranty is for
Coverage for a repair problem, not new damage to the device.
We stand behind repairs that involve replacement parts. If a covered replacement part develops a defect, or the same repaired function has a problem because of that part or our repair work, contact us within 90 days so we can inspect it.
If the issue is covered, the defective part will be replaced under warranty with no additional labor charge for that covered repair. A replacement part installed under warranty receives a new 90-day limited warranty.
What is covered
The warranty follows the repair we performed.
Not covered
- Accidental or new physical damage after the repair
- Broken or cracked screens, LCDs, or new hairline cracks caused by impact or pressure
- Liquid damage, corrosion, or repairs performed on water-damaged devices
- Damage caused by work performed outside My Emergency Guy
- Unrelated failures elsewhere in the device
- Data recovery results or loss of data
If something is not right
Contact us and let us inspect the original repair.
Bring the device to the MEG location that handled the repair when possible, along with any receipt or repair information you have. We will inspect the issue and determine whether it falls within the limited warranty.
If your original service was handled by mail, contact us before shipping the device back so we can give you the correct return instructions.
My Emergency Guy is an independent repair company and is not affiliated with Apple, Samsung, Microsoft, Sony, Nintendo, or other device manufacturers unless specifically stated.
Warranty help
Have a question about a recent repair?
Contact us with the device, repair date, and the problem you are seeing.