Start a request
Choose your device in the request form and pick the mail-in option. We text you the repair terms and our shipping address.
Console repair · Nationwide mail-in
Console repair by mail: HDMI ports, charging ports and more.
A yanked HDMI cable or a worn charging port can leave a console with no picture or no power. We replace ports and repair the board around them. Ship it to our Oakland shop from anywhere in the US.
Why HDMI ports fail
It’s rarely just the port.
When an HDMI cable gets pulled at an angle, the port can bend, crack its solder joints, or tear the tiny pads and traces underneath it. Replacing the port means removing it from the board and soldering a new one in, and sometimes rebuilding the traces it took with it.
That is board-level work, which is why many shops send consoles out. We do it on our own bench in Oakland.
What we repair
Console repairs we take by mail.
PS5 HDMI port
No signal, flickering, or a visibly damaged port on PS5 disc and digital editions, including PS5 Slim.
Xbox Series X|S HDMI
HDMI port replacement and the board repairs that often come with it.
Nintendo Switch USB-C
Not charging, not docking, or a loose charging port.
Steam Deck
Charging port and power faults that trace back to the board.
Damaged traces and pads
Rebuilding traces and pads torn up with a broken port.
Power and no-display faults
Diagnosis of power, overheating and no-display problems beyond the port itself.
How it works
Mail-in console repair in four steps.
Ship it to us
Pack it well, include your ticket number, and send it to our Oakland shop with tracking.
Quote, then repair
We diagnose it, send a clear quote, and only repair it once you approve.
Free return shipping
After the balance is paid, we ship it back with tracking, at our cost.
Before you ship
Send the console, not the accessories.
- Remove any disc from the drive.
- Leave controllers, cables, the dock and the power cord at home unless we ask for them.
- Use the original box with extra padding if you have it, or a sturdy box with at least two inches of padding.
- Include a note with your name and ticket number.
- Ship with tracking.
Mail-in FAQ
Common questions.
Will I lose my games or saves?
A port repair doesn’t touch the console’s storage. Back up saves to the cloud if you can anyway; it costs nothing and protects you from any surprise.
Do I need to send controllers or cables?
No. Send the console only, unless the problem involves a specific accessory and we ask for it.
Can you fix a port that ripped the traces off the board?
Often, yes. Rebuilding torn pads and traces is part of our board-level work. We confirm it after looking at the board.
Is there a diagnostic fee?
Mail-in jobs follow the same diagnostic terms as walk-in repairs. Some repair types carry a diagnostic fee, and we tell you what applies before any work starts.
Who pays for shipping?
You pay to ship the device to us. We pay for return shipping, with tracking, once the repair is done.
What if it can’t be fixed?
We tell you plainly, explain why, and ship it back. You are only charged the diagnostic fee you agreed to, if one applied.
Is mail-in work covered by your warranty?
Yes. Mail-in repairs carry the same repair warranty as work done in the shop. If something comes up, contact us before shipping it back and we will send return instructions.
More mail-in services
Ship us something else, too.
Mail-in repair overview
How mail-in works, packing, shipping and payment.
MacBook logic board repair
No power, no charging and liquid damage, fixed at the board.
Data recovery
Failed drives, SSDs, cards and dead devices.
No picture on your PS5?
Start a mail-in console repair.
Choose Game console, pick your console, then the mail-in option.