Accessible drive transfer
The drive still reads reliably, so we copy your files off it safely.
Starting at $150Data recovery · Nationwide mail-in
Mail-in data recovery from anywhere in the US.
Drive clicking, SSD not detected, or a laptop that died with the only copy of your files? Power it down and ship it to our Oakland shop. We evaluate it, tell you what is recoverable and what it costs, and ship it back free.
Before you ship
Turn it off and leave it off.
Every restart puts more wear on a failing drive. Don’t run disk repair tools, reinstall the operating system, or keep plugging it in to check. Shipping a failing drive well packed is safer than testing it one more time.
Whether the device arrives by mail or by hand, it gets the same evaluation and the same pricing.
Pricing
What data recovery costs
Basic data transfers start at $150. Advanced (Tier 3) recovery starts at $999 and can go higher depending on the failure, parts and labor. We confirm the level after evaluating the device, before any recovery work starts.
Logical & failing-drive recovery
Lost partitions, corrupted file systems, bad sectors, or a drive that keeps dropping out. We image it under controlled conditions before pulling files.
Quoted after diagnosisAdvanced recovery
Severe failures that need extra tools, donor parts or specialized procedures.
$999 and upHow it works
Mail-in recovery in four steps.
Start a request
Choose Data recovery in the request form, then the mail-in option. We text you the terms and our shipping address.
Ship the drive or device
Anti-static bag, two inches of padding, a sturdy box, and tracking. Include your ticket number.
Evaluation and quote
We identify the failure and tell you the recovery tier, the price and the risks before we start.
Your data, shipped back
Recovered files are copied onto healthy storage and shipped back with your device, return shipping on us.
What we recover from
Drives, SSDs, cards and whole devices.
- Internal and external hard drives
- SATA and NVMe SSDs
- Mac and Windows computers, including ones that won’t boot
- MacBooks with storage soldered to the board
- USB flash drives and SD cards
- Liquid-damaged phones, where board work can bring the data back
- Some RAID, NAS and specialty setups
Not sure your device qualifies? Start a request or call (510) 621-3059 and describe what happened.
Mail-in FAQ
Common questions.
Is it safe to mail a hard drive?
Yes, when it is packed properly: an anti-static bag, at least two inches of padding on every side, and a box that doesn’t let it shift. A well-packed drive is safer in the mail than one that keeps getting powered on.
How do I get my data back?
Recovered files are copied onto healthy storage and shipped back to you with your original device.
What if nothing can be recovered?
We tell you what we found and ship the device back. You are only charged the diagnostic fee you agreed to, if one applied.
Can you recover data from a MacBook that won’t turn on?
Often. On newer MacBooks the storage is soldered to the board, so recovery usually means repairing the board enough to read it. See our MacBook board repair page.
How long does recovery take?
Simple transfers are quick once the drive arrives. Failing and damaged drives take longer, depending on their condition. We give you a timeline with the quote.
Who pays for shipping?
You pay to ship the device to us. We pay for return shipping, with tracking, once the repair is done.
When do I pay?
If a job needs a deposit, for example for diagnosis or for parts we order ahead, we ask for it up front. The balance is paid before we ship the device back.
Where do I send it?
To our Oakland shop at 6019 College Ave. Use the exact address in the link we text you, and always include your ticket number so we can match the package to your request.
More mail-in services
Ship us something else, too.
Mail-in repair overview
How mail-in works, packing, shipping and payment.
MacBook logic board repair
No power, no charging and liquid damage, fixed at the board.
Console HDMI and port repair
PS5, Xbox, Switch and Steam Deck.
Files you can’t lose?
Start a mail-in recovery.
Choose Data recovery, pick the mail-in option, and tell us what happened to the drive.