Start a request
Open the request form, choose your device, and pick the mail-in option. Tell us what happened and where to ship it back.
Mail-in repair · Nationwide
Mail-in repair from anywhere in the US.
No repair shop you trust nearby, or a problem other shops turned away? Ship it to our Oakland, California shop. We diagnose it, send you a clear quote, and ship it back free once it’s fixed.
How it works
Six steps from your door to our bench and back.
Mail-in jobs follow the same terms as walk-in repairs. You approve a quote before any repair, and return shipping is on us.
Get your ticket
We text you a link to approve the repair terms, along with our shipping address. Please don’t ship anything until you have it.
Pack and ship
Pack the device well, put a note inside with your name and ticket number, and send it to our Oakland shop with tracking.
Diagnosis and quote
We confirm the actual fault and send you a clear quote. Nothing is repaired until you approve it.
Repair and testing
We repair the device and test it the way you use it before it leaves the bench.
Free return shipping
Once the balance is paid, we ship it back to you with tracking, at our cost.
What people ship to us
The repairs worth putting in a box.
Most of our mail-in work is the kind many local shops don’t do: repairs on the circuit board itself, and recovering files from devices that won’t start.
MacBook logic board repair
No power, no charging, liquid damage and port faults repaired on the board you already have, so your data stays put.
Board repair by mail →
Data recovery
Hard drives, SSDs, flash drives, memory cards, and computers or phones that no longer start. Tiered pricing from $150.
Data recovery by mail →
Console HDMI and port repair
PS5 and Xbox HDMI ports, Switch and Steam Deck charging ports, no-display and no-power faults.
Console repair by mail →
Phone and iPad board repair
Charging ports, power faults and liquid damage on iPhone, Samsung Galaxy, Google Pixel and iPad.
About our microsoldering →
Everyday repairs
Screens, batteries and charging ports on phones, tablets and computers, for when there is no shop near you that you trust.
See all repairs →
Liquid damage
Cleaning, corrosion repair and data-focused work on devices that took a spill. Ship it powered off and dry.
About liquid damage →
Packing guide
Five minutes of packing protects the repair.
- Back up anything you can first, if the device still works.
- Power it off. If a drive is failing, don’t power it on again to test it.
- Remove cases, SIM trays, memory cards, discs and accessories, unless the problem involves one of them.
- Wrap hard drives and SSDs in an anti-static bag before padding.
- Use a sturdy box with at least two inches of padding on every side, so nothing shifts when you shake it.
- Put a note inside with your name, phone number and ticket number.
- Ship with tracking, and add insurance for anything expensive.
Send the charger only if the problem is about charging or power. Controllers, cables and docks can stay home unless we ask for them.
Why ship to us
A real shop, with real people on the phone.
My Emergency Guy has been repairing computers, phones and consoles in the Bay Area for 13+ years, from our shops in Oakland and Alameda. Mail-in jobs go to the same bench and the same technicians as walk-in repairs.
We would rather tell you a repair isn’t worth it than take your money. If your device isn’t a good candidate, or a replacement would cost you less, we say so in the quote.
Questions before you ship? Call us at (510) 621-3059.
Mail-in FAQ
Common questions.
Is it safe to mail my device?
Yes, when it is packed well. Use a sturdy box, at least two inches of padding on every side, and a carrier with tracking. For an expensive device, adding insurance for the trip to us is worth the few dollars.
Who pays for shipping?
You pay to ship the device to us. We pay for return shipping, with tracking, once the repair is done.
Is there a diagnostic fee?
Mail-in jobs follow the same diagnostic terms as walk-in repairs. Some repair types carry a diagnostic fee, and we tell you what applies before any work starts.
When do I pay?
If a job needs a deposit, for example for diagnosis or for parts we order ahead, we ask for it up front. The balance is paid before we ship the device back.
What if it can’t be fixed?
We tell you plainly, explain why, and ship it back. You are only charged the diagnostic fee you agreed to, if one applied.
How long does a mail-in repair take?
Allow for shipping both ways, plus the repair itself. Simple repairs move quickly once the device arrives. Board-level work, liquid damage and data recovery take longer, and parts availability matters. We give you a realistic timeline with your quote.
Do you need my passcode?
It helps us test the device fully after the repair. If you would rather not share it, tell us in your request and we will test everything we can without it.
Is mail-in work covered by your warranty?
Yes. Mail-in repairs carry the same repair warranty as work done in the shop. If something comes up, contact us before shipping it back and we will send return instructions.
Where do I send it?
To our Oakland shop at 6019 College Ave. Use the exact address in the link we text you, and always include your ticket number so we can match the package to your request.
More mail-in services
Ship us something else, too.
MacBook logic board repair
No power, no charging and liquid damage, fixed at the board.
Data recovery
Failed drives, SSDs, cards and dead devices.
Console HDMI and port repair
PS5, Xbox, Switch and Steam Deck.
Ready to send it?
Start a mail-in request.
Choose your device, pick the mail-in option, and we will text you the repair terms and our shipping address.